Privacy Policy

Pluto Cannabis ("we," "us," "our") respects your privacy. This policy explains what personal information we collect through our website and store, how we use it, and the choices you have. By using this website or shopping with us, you consent to the practices described here. AGE REQUIREMENT This website and our services are intended only for adults 18 years of age or older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

INFORMATION WE COLLECT

We collect information you provide directly, including your name, phone number, email address, date of birth or age confirmation, delivery address, and order history when you create an account, place an order, join our rewards program, or subscribe to our newsletter. Government-issued ID is checked in person to verify age; we do not retain copies of your ID through this website. We also collect limited technical information automatically when you browse, such as IP address, browser type, device information, pages visited, and cookies, which help the site function and help us understand how it is used. Payment information is processed by our third-party payment processor and is not stored on our servers.

HOW WE USE YOUR INFORMATION

We use personal information to process and fulfil orders, including pickup and delivery; verify age and identity as required by law; operate your account and our rewards program; communicate with you about orders, products, and, where you have opted in, promotions and updates; improve our website and services; and comply with legal and regulatory obligations, including those of Alberta Gaming, Liquor and Cannabis (AGLC) and Health Canada.

SHARING OF INFORMATION

We do not sell your personal information. We share it only with service providers who help us operate, such as our e-commerce and point-of-sale platform, payment processors, and delivery operations; with regulators or law enforcement where required by law; and in connection with a business transaction such as a sale or reorganization, subject to this policy.

COOKIES & ANALYTICS

Our website uses cookies and similar technologies for core functionality (such as the age gate, shopping cart, and store selection) and analytics. You can control cookies through your browser settings; disabling them may affect site functionality.

MARKETING COMMUNICATIONS

If you opt in to email or text communications, you can unsubscribe at any time using the link in any email, by replying STOP to texts, or by contacting us. Order and account-related messages are sent as part of providing our services.

DATA RETENTION & SECURITY

We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

YOUR CHOICES & RIGHTS

Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us at the details below. You may also close your account at any time.

THIRD-PARTY LINKS

Our website may link to third-party sites, including our licensed producers and regulators. Their privacy practices are their own; we encourage you to review their policies.

CHANGES TO THIS POLICY

We may update this policy from time to time. The "Last updated" date above reflects the current version, and continued use of the site after changes means you accept the updated policy.

CONTACT

Questions about this policy or your information: info@plutocannabis.ca · (780) 758-8802 · 10104 111 Ave NW, Edmonton, AB T5G 0B3

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